Shelter FAQ

Frequently Asked Questions About the Shelter

From the outside it looks like any other house in the neighborhood, it blends in. A Safe Place is a facility with bedrooms and bathrooms for individuals and families. Meals are prepared and served in a common dining area. There is a play room, living room, and a quiet place to think as well as computer access to find information. Click here to see photos.

If you are being abused and want to leave your home and come to our shelter, you can call our crisis line (780)-464-7233. One of our counselors will give you directions on how to get to the shelter.

Call our crisis line (780)-464-7233 and one of our counselors will send a cab for you. You don’t have to pay for it.

You don’t have to pay. We provide you with secure accommodation, food, essential transportation, personal incidentals, non- prescription medication, practical assistance, and information.

  • Support. We have 24 hour support line: (780)-464-7233
  • Our counselors can give you support, assist you with practical things, and give you information about abuse. In general, they can provide you with information about available services and alternatives. They can also give you referrals to community resources.
  • You can receive referrals to emergency medical and dental care.

We respect confidentiality. We do not provide information to people asking for you (partner, friends, and family) unless you allow us to do so.

The police are not going to be involved unless you decide to involve them (like pressing charges against the abuser, for example).

Yes you can, and if you have children they can come with you. Our shelter provides services to abused women and their children regardless of their nationality, race, creed, socio-economic status, mental or physical disability, or sexual orientation.

The shelter is located in Strathcona County. The exact address is kept confidential to protect the safety of women and children accessing the service.

If you are being abused and want to get to the shelter, phone our crisis line (780)-464-7233 and a counselor will tell you what to do.  Let the counselor know if you are from Sherwood Park.

Yes, we encourage you to take your children with you when coming to the shelter.

You can stay at the shelter for up to 21 days.

Once you are at the shelter you can receive help from our child care workers. If you have to go to the hospital, court, or other emergency, your children can stay at the shelter with our staff. We have licensed childcare that you can access.

Yes, the shelter is wheelchair accessible and also has a bathroom that is wheelchair accessible. Your meals are prepared and served for you.

Yes, you can receive visitors at the shelter, but first you have to talk to one of the counselors in order to coordinate the visit.

We have private family rooms, but women without children are asked to share rooms. If you are coming with your children you are going to get a bedroom to share with your children only. If you are single you will share a room with other single women; the maximum number of single women in a room is 3.