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Home > Programs > In-House Programs

In-House Programs:


Emergency Transportation

A Safe Place provides free transportation (Edmonton, Sherwood Park, and Fort Saskatchewan) for admission to the shelter. The counselor attending the call will send a taxi to bring the individual/family in crisis to the shelter. We also provide transportation by taxi for emergency medical attention.

A Safe Place provides bus tickets for appointments, accommodation searches, and when departing from the shelter at the end of the stay.

Crisis Telephone line

Our crisis line is open 7days a week 24 hours a day, including holidays and weekends. The counselor who answers the crisis call will listen, answer your questions and provide support as well as directions to the shelter if that is the case. We have a TTY line available to facilitate communication with members of the deaf community.

Residential Services

In order to meet the needs of women in crisis, we provide Basic Emergency Services which include the following:

  • Protection: Safety is a high priority in the shelter. Furthermore, the information that you provide will be held in complete confidence and will not be released without your consent. The only exceptions to this are situations dictated by legislation, judicial, or medical crisis.
  • Crisis Intervention & Support: Our counselors provide emotional support/crisis counseling for women and children as needed and they are available at all times.
  • Practical Information /Assistance: We offer information on the dynamics of family violence as it relates to each individual’s life experience. Assistance with basic life skills is also provided.
  • Referral & Liaison to Community Resources: Our counselors provide information and referrals to various community agencies and their services, including referrals to emergency medical and dental care.
  • Food: We offer nutritious meals, breakfast, lunch and supper, as well as snacks in the afternoon and the evening.
  • Shelter: Our shelter counts with 11 bedrooms. Nine of them adapted for families, women and their children. We also offer space for single women in two semi-private bedrooms equipped with private lockers.
  • Personal incidentals: Diapers, shampoo/conditioner, soap, towels and linens are provided as well as laundry supplies and facilities.
  • Emergency transportation: we offer transportation to the shelter by taxi, at intake and can also provide taxis for emergency medical attention. We provide residents with bus tickets, either local, commuter and/or Edmonton transit tickets, to facilitate residents attendance of relevant appointments and searches for accommodation.
  • Non prescription medication: We supply a number of non prescription drugs, in accordance with a relevant list of such medications approved and developed by the Victorian Order of Nurses. A VON nurse visits our shelter regularly providing relevant health information, counseling and support.
  • Child care programming: We offer child care to residents with children to facilitate mother’s attendance of relevant appointments outside the shelter. Child support, which includes much more than child care, is discussed in detail further ahead (see Child Support).

Crisis Intervention Counseling

Professionally trained counselors are available 24 hours a day, 7 days a week through our Crisis Line and directly to resident women while in shelter. Counselors assist women in shelter to make informed decisions about their future by listening, providing support, information, appropriate referrals and alternatives, and by safety planning with them.

Counseling at A Safe Place is based on a Generic Intervention Model that views abused women as individuals with power and capacity to act on their own behalf. Our selected mode of intervention is inspired by a feminist mode that focuses on meeting specific individual needs while considering the client’s context or environment.

Our intervention model is built on the following principles:

  • Concrete Action: The intervention must be based on favoring concrete action, taken by the client, while in a supportive environment that makes available practical resources and help.
  • Consultation: Intervention must respect a consultation process with the client that is centered on the client’s expressed experiences, feelings and needs.
  • Equality: The intervention must respect individual rights and women’s equality at all times.

Support services include, but are not limited to, individual counseling, direct support and problem solving, participation on psycho-educational informal groups, referrals to other services and resources, and direct advocacy.

Child Support

The Child Support Program provides a safe, violence free environment for children in a time of crisis. Through appropriate play, children learn positive coping strategies and alternatives to aggressive behaviors. In addition, individual and group counseling sessions help them to increase their self –esteem, to practice appropriate communication skills, and to learn safety planning.

Our Child Support team supports mothers by providing custodial care while they attend appointments outside the shelter (i.e. doctor, court, social services) or when they are in need of free time or relief (i.e. time to reflect, consider their options, nurture themselves, or seek supportive counseling). Parenting support is available too. Staff provides valuable information about child development and the effects of family violence on children of different ages. At the time of departure from the shelter, child care staff and counselors provide referrals to children’s programs, parenting support programs and groups, counseling services for the children, as well as information about school and day care programs and facilities.

School Program

A partnership between The Board of Education & A Safe Place aims to provide support in ensuring the educational needs of the children are fulfilled during their stay at our shelter. Thus, a half-day elementary school program, in a multilevel classroom, is implemented in a nearby school. Children receive instruction on the main subject areas, arts and computers, by a specialized teacher on a daily basis.

The teacher instructing them has a Special Education background. Through this program, the teacher has opportunities to observe and evaluate children’s developmental and/or educational progress, to ensure their mothers receive valuable information and appropriate referrals.

In order to protect the safety of the children attending this program, the name of the school and the school location is kept confidential. Also for safety reasons, the children are transported to and from the school by taxi, and they are escorted to class by their teacher.

Housing Coordination

This program facilitates the process of finding suitable, affordable accommodation for women and families. We provide one to one support as well as workshops and written information to clients to facilitate their search for appropriate housing.

The program provides:

  • Information about the process of searching for and finding housing.
  • Assistance and support in setting up interviews with individual landlords.
  • Support in making connections with others in their new community.
  • Information about their rights and obligations, and assistance in the process of following through appeals that ensure the protection of their rights.
  • Assistance in developing a safety plan in their new home after leaving an abusive relationship.

People in Crisis

As discussed before, a nurse, from the Victorian Order of Nurses (VON), visits our shelter regularly to provide support to our clients. They offer primary health care services, which include physical assessment, health promotion strategies, information about health challenges and disease as well as nutritional self care information to women and their children. The visiting nurse can complete a body chart with the client and this document stands in Court. This program favors and facilitates connecting residents with both Community Outreach and Healthy Links, which are health networks that provide valuable support to women and families when they depart from our shelter.

Elder Service

We provide services from an Elder who visits our shelter regularly to run a healing circle. The Elder provides appropriate individual support to women as well as implements a healing circle for those who feel comfortable with a group setting. This program assists women and their children in connecting or re-connecting, in a respectful manner, with their culture and spirituality.

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