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Home > Frequently Asked Questions > FAQ's About the Shelter

FAQ's About the Shelter:


1. What does the shelter looks like?

  • From the outside it looks like any other house in the neighborhood, its blend in. A Safe Place is a facility with bedrooms and bathrooms for individuals and families. Meals are prepared and shared in a common dining area. There are play rooms, living rooms, and quiet places to think as well as computer access to find information. (View photo gallery.)

2. How can I access the shelter?

  • If you are being abuse, and want to leave your home and come to our shelter, you can call our crisis line (780) 464-7233. One of our counselors is going to give you directions on how to come to the shelter.

3. I don’t have money, not even for transportation. How can I get there?

  • Call our crisis line (780) 464-7233 and one of our counselors is going to send a cab for you. You don’t have to pay for it.

4. Do I have to pay for being at the shelter?

  • You don’t have to pay. We provide with secure accommodation, food, essential transportation, personal incidentals, non- prescription medication, practical assistance, and information.

5. What kind of help can I get?

  • Support. We have 24 hour support line, (780) 464-7233
  • Our counselors can give you support, assist you with practical things, and give you information about abuse. In general, they can provide you with information about available services and alternatives. They can give you referrals to community resources.
  • You can receive referrals to emergency medical and dental care.

6. Will the abuser be able to find me?

  • We respect confidentiality. We do not provide information to people asking for you (partner, friends, and family) unless you allow us to do it.

7. If I go to the shelter, are the police going to be involved?

  • The police are not going to be involved unless you decide to involve them, like for example press charges against the abuser.

8. I am not a Canadian citizen; can I go to the shelter?

  • Yes you can, and if you have children they can come with you. Our shelter provides services to abused women and their children regardless of their nationality, race, creed, socio-economic status, mental or physical disability, or sexual orientation.

9. Where the shelter is located?

  • The shelter is located in Strathcona County. It exact address is kept confidential to protect the safety of women and children who live there.

    If you are being abused and want to get in the shelter, phone our crisis line (780) 464-7233 a counselor will tell you what to do.

10. Can my children come with me?

  • Yes, we encourage you to take your children with you when coming to the shelter.

11. How long can I stay?

  • You can stay at the shelter for 21 days.

12. Can somebody help me with my children?

  • Once you are in the shelter you can receive help from our child care workers. If you have to go to the hospital, court, or other emergency, your children can stay at the shelter with our staff.

13. Is the shelter wheel chair accessible?

  • Yes, the shelter is wheelchair accessible.

14. If I go to the shelter, can I receive visitors?

  • Yes. You can receive visitors in the shelter but first, you have to talk to one of the counselors in order to coordinate the visit.

15. Will I have my own private room?

  • We have private family rooms, not individual private rooms. If you are coming with your children, you are going to get a bedroom to share with your children only. If you are single, you will share a room with other single women; the maximum single women in a room are 3.
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